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Privicy Policy

​Effective Date: 29.05.2025

At Mills Chiropractic ("we", "our", or "us"), we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website [insert website URL] or engage with our chiropractic services.

1. Who We Are

Mills Chiropractic provides chiropractic care and related health services in the United Kingdom. We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following information about you:

a. Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Medical history or health information relevant to your care

  • Information submitted through contact forms or appointment bookings

b. Information Collected Automatically

Through cookies and analytics tools, we may collect:

  • IP address

  • Browser type and version

  • Pages you visit

  • Date and time of your visit

  • How you interact with the Site

3. Lawful Basis for Processing

We will only use your personal data when the law allows us to. The legal bases we rely on include:

  • Consent – where you have given clear consent for us to process your personal data.

  • Contract – when processing is necessary for a contract with you or because you have asked us to take specific steps before entering into a contract.

  • Legal obligation – when processing is necessary for us to comply with the law.

  • Vital interests – to protect your health in emergencies.

  • Legitimate interests – when it is necessary for our legitimate interests and your interests and rights do not override those interests.

When processing special category data (e.g. health information), we do so under Article 9(2)(h) – for the purposes of medical diagnosis and the provision of healthcare.

4. How We Use Your Data

We use your personal data to:

  • Provide you with chiropractic and wellness services

  • Respond to enquiries or appointment requests

  • Maintain clinical records as required by UK health regulations

  • Communicate updates, reminders, or relevant service information

  • Improve our website and services

  • Comply with regulatory or legal obligations

5. Sharing Your Data

We will not sell or rent your data. We may share it with:

  • Healthcare providers or third parties involved in your care (with your consent)

  • Wix.com, which hosts our website

  • Professional service providers, such as our email or booking system provider

  • Regulators, insurers, or legal authorities if required by law

6. Data Security

We take appropriate technical and organisational measures to safeguard your personal data. This includes secure storage, restricted access, and encryption where appropriate. However, transmission of information via the internet is never completely secure, and we cannot guarantee the security of your data sent to our Site.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access – You can request copies of your personal data.

  • Right to rectification – You can request that we correct inaccurate or incomplete data.

  • Right to erasure – You can request we delete your data in certain circumstances.

  • Right to restrict processing – You can request we limit how we use your data.

  • Right to object – You can object to certain uses of your data.

  • Right to data portability – You can request to transfer your data to another service provider.

  • Right to lodge a complaint – With the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at [insert email address].

8. Data Retention

We will retain your personal data only as long as necessary to provide services and meet our legal and professional obligations. Health records are retained in accordance with the relevant healthcare retention schedules (typically 8 years or until the patient is 25, whichever is longer).

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track usage. You can set your browser to refuse some or all cookies. We may also use tools like Google Analytics and Wix Analytics to understand website traffic.

For more information, please see our [Cookie Policy].

10. Third-Party Services

Our website is hosted on Wix.com. Your data may be stored through Wix’s data storage and databases. Wix stores your data on secure servers behind a firewall. You can review Wix’s privacy policy here: https://www.wix.com/about/privacy

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or your personal data, please contact us:

Mills Chiropractic

119 Milton Keynes Business Centre,

Linford Wood, Milton Keynes

MK14 6GD
Email: contactus@millschiropractic.co.uk
Phone: ​​​​07942 361010

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